Learn more: Automated Service Case Assignment Allow users to enter a description You can select a default assignee for all service cases created with this custom module. See: Continue with "Use a random password" Default assignee
If unchecked, a TeamViewer ID and Password will be generated for connections (legacy mode - not recommended). Select a group to which the service cases created by the QuickSupport module should be added. This will create a session code that will show in the Service Queue. If the box is checked, each QuickSupport module user will automatically appear in your Computers & Contacts as a service case as soon as the QuickSupport module is started.
Automatically add users to a group in your Contacts list Serves to identify the modules in the overview of your customized modules. The settings that are available on the Quick Support module are as follows: Name
un-assign from your account (if assigned to you automatically). connect directly (if assigned to you automatically). Once a new service case appears in your Service Queue, you can: You can assign open service cases to other agents of your company profile and to a group within your Computers & Contacts list. With QuickSupport, administrators can manage service requests more efficiently by having the ability to assign open service requests to specific support staff. For more information, see the article Use TeamViewer on Windows servers. Instead, we recommend using the Host module or the TeamViewer Full Client. Due to this, we do not recommend using the QuickSupport module on Windows Server when using RDP or Terminal server sessions. 📌Note: The QuickSupport module is a run-only executable that does not run as an installed service, so it cannot utilize multi-user mode. TeamViewer QuickSupport is available for: Users with no need for unattended accessĪs a license holder, you can create your own customized TeamViewer QuickSupport module with a welcome text, company branding, and other useful functions in the TeamViewer Management Console. The QuickSupport module is typically provided to customers when connecting via TeamViewer for: This article applies to all TeamViewer users.
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